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Refund Policy

Our refund policy is determined by each vendor own return policy, make sure to read each vendor’s refund policy. Some items are eligible for return and some items are not eligible for return.

If the item you purchase is eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the vendor, Rumba will come and pick up your purchase.

There are certain situations where only partial refunds are granted: (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has
been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed we will send you a gift card that can only be used at the same vendor. 

We don’t refund cash back, you can only use the credit at the same vendor where you have returned the product.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to :

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Delivery
To return your product, you can call Rumba’s customer service line at +297-592-2257. The cost of delivering back a product is Afl.15.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

The time it may take for your exchanged product to reach you, may vary.

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